Terms & Conditions

Please note that our terms and conditions do not affect your statutory rights in all instances.

IN STORE PURCHASES

Returns:
If you have changed your mind and want to return an item bought in our shops, it must be unused and in its original condition and packaging (as it was received by you) with proof of purchase within 28 days and we will offer you an exchange, credit note or refund. Refunds will be made by the original payment method.

Products which you purchased over 28 days ago will not be eligible for a refund but may be eligible for exchange or a credit note at our discretion, provided you have the original receipt.

The following products are not eligible for exchange or refund:

  • Products which you purchased in store over 28 days ago
  • Products that have been unsealed/used
  • Products without their original packaging or are not in the condition they were purchased
  • Products that contain your personal data or have been manufacturer-registered
  • Gift vouchers
  • Where a product has been personalised for you, made or cut to your specific measurements or a special order/’one off’
  • Products with their protective seals removed or cannot be returned for hygiene reasons (unless faulty) including (but not exclusively) jewellery findings for earrings, body tape, bra extenders and dress shields
  • Any sale or discounted products

Faulty Products:
If your product develops a fault within 30 days of purchase, please return it with proof of purchase and we’ll exchange it or give you a full refund.

MAIL ORDER AND ONLINE, PHONE OR EMAIL PURCHASES

Order Cancellations:
You have the right to cancel your order by email to harrogate@duttonsforbuttons.co.ukfrom the moment you place your order up to 14 more days after it has arrived.

Returns:
Goods must be returned at the customer’s expense and received within 14 days of cancellation. Please keep proof of postage. The refund will be made by your original method of payment. It may take up to 14 days from receipt of the returned product to process your refund.

Returned products must be unused and in their original condition and packaging.

Any personalised products, products cut to your specifications, or products where hygiene is an issue, including but not exclusively jewellery findings and dress shields, cannot be returned or exchanged unless faulty.

Faulty Products:
If your product develops a fault within 30 days of purchase, please return it with proof of purchase and we’ll exchange it or give you a full refund. We will also reimburse the basic original postage or, if the product was part of a larger order, the original postage for that product alone.

BUTTON MATCHING SERVICE

We make a service charge for the selection and postage of a number of samples we hope will suit your purpose. This is non-refundable.

Your order can be placed by email at harrogate@duttonsforbuttons.co.ukor telephone on 01423 502092 and paid for by credit or debit card. Please note we do not accept American Express.

Sample Returns:
We require you to return the samples which we supply, regardless of whether a subsequent order is placed. The samples will be sent to you, postage paid, with a return label and postage.

Please note: if you do not return the samples within 1 month, using the pre-paid postage provided,  we reserve the right to invoice you for the samples. 

Button Matching Service Orders:
We will inform you by email or phone of the cost of the purchase and the delivery charge before the buttons are despatched.

Once you have agreed to the purchase price payment can be made by credit or debit card. We accept all cards except for American Express.

Once we have received the samples, your order will be despatched within 24 hrs by first class post and confirmed by email.

WORKSHOPS

What’s included:
All necessary materials for the course will be provided and are included in the price.
Refreshments will be provided during the day but lunch will not be provided nor included in the cost.

NB There will be a 1hr break for lunch and there are a large number of cafes and restaurants in and around our York shop that do not require prior-bookings. 

Bookings:
Bookings can be made in person, by email, by phone or via our website at www.duttonsforbuttons.co.uk/workshops

You will be required to supply your name, telephone number and email address.
Classes must be booked and paid for in advance. Please refer to our Data Protection Policy below.

A booking may be transferred to another named person over 16 at any time and at no additional cost (ie you may find a friend to take your place if you are unable to attend).

Payment:
Payment must be made in person or by phone using a debit or credit card.
Please note we do not accept American Express.
Reservations made via our website at www.duttonsforbuttons.co.uk/workshops must be paid for in full in person or by phone using a debit or credit card.

NB We can only guarantee to hold a place reserved online for 48 hrs without payment.

Cancellations:
You may cancel a booking within 24 hours of receiving our email confirmation and will be entitled to a full refund if payment has been made, repaid via your original method of payment and as long as the event is not due to take place within the following 14 days.

You have the right to cancel within 14 days of booking and to a refund via your original method of payment. If, however, the event itself is taking place within the cancellation period and you have accepted confirmation of your booking by paying for the event, you will lose your right to a refund.  

If you change your mind about your choice of event more than 14 days before the event takes place, you may exchange your place with an event later in the year, subject to availability.

If you wish to cancel a dated booking due to take place in less than 14 days and are therefore not entitled to a refund, you may transfer your place to a third party at no additional charge from us.

Occasionally it might be necessary for us to cancel a particular class or change the teacher and/or content at short notice due to illness or other unforeseen circumstances. We will always endeavour to give advance notice by email and will provide a full refund if there isn’t a suitable alternative. We cannot, however, be held liable for any related expenses or costs incurred.

Access warning:
Please be aware that our workshops are held on the 2nd floor of our York shop at 32 Coppergate, up two flights of stairs; our lovely Grade II Listed medieval building is tall and narrow and our floors are uneven in places. Unfortunately, there isn’t room for a lift. We do apologise if this prevents anyone from attending.

Participants must be 16 or older. Our teachers are DBS certified.

Data Protection:
For workshop bookings, we reserve the right to keep your email, address, home telephone and mobile details on file, so that we can inform you of any changes to the programme. We will not share this information with any other parties. We do not keep your credit card details once a transaction has been completed.

On the day, we require an emergency contact number for your safety.

GIFT VOUCHERS

Gift Vouchers and Workshop Vouchers are non-refundable.

Vouchers may be given to a third party.

Workshops can only be used during the calendar year of issue.

They can be used for any workshop subject to availability.

Once booked using your Workshop voucher, your choice of workshop can be changed up to 14 days before the booked event takes place, again subject to availability.

If you cannot attend a workshop, for whatever reason, we cannot offer a refund but can offer an alternative date subject to availability.

A Workshop voucher cannot be carried over to the following calendar year.

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