Terms & Conditions

Please note that our terms and conditions do not affect your statutory rights in all instances.

IN STORE PURCHASES

Returns:
If you have changed your mind and want to return an item bought in our shops, it must be unused and in its original condition and packaging (as it was received by you) with proof of purchase within 28 days and we will offer you an exchange, credit note or refund. Refunds will be made by the original payment method.

Products which you purchased over 28 days ago will not be eligible for a refund but may be eligible for exchange or a credit note at our discretion, provided you have the original receipt.

The following products are not eligible for exchange or refund:

  • Products which you purchased in store over 28 days ago
  • Products that have been unsealed/used
  • Products without their original packaging or are not in the condition they were purchased
  • Products that contain your personal data or have been manufacturer-registered
  • Gift vouchers
  • Where a product has been personalised for you, made or cut to your specific measurements or a special order/’one off’
  • Products with their protective seals removed or cannot be returned for hygiene reasons (unless faulty) including (but not exclusively) jewellery findings for earrings, body tape, bra extenders and dress shields
  • Any sale or discounted products
  • Workshops & Classes (see terms & conditions below)

Faulty Products:
If your product develops a fault within 30 days of purchase, please return it with proof of purchase and we’ll exchange it or give you a full refund.

ONLINE, PHONE OR EMAIL PURCHASES (excluding Workshops – see separate details below)

Postal Delivery Times:
Orders will be despatched within 3-5 working days. 

Back Orders
Back orders may take up to 2 weeks. If a back order fails to arrive in that time we will offer you the option of a full refund. We will keep you informed of your order’s progress. 

Order Cancellations:
You have the right to cancel your order by email to york@duttonsforbuttons.co.uk from the moment you place your order up to 14 more days after it has arrived.

Returns:
Goods must be returned at the customer’s expense and received within 14 days of cancellation. Please keep proof of postage. The refund will be made by your original method of payment. It may take up to 14 days from receipt of the returned product to process your refund.

Returned products must be unused and in their original condition and packaging.

Any personalised products, products cut to your specifications, or products where hygiene is an issue, including but not exclusively earrings, jewellery findings and dress shields, cannot be returned or exchanged unless faulty.

Faulty Products:
If your product develops a fault within 30 days of purchase, please return it with proof of purchase and we’ll exchange it or give you a full refund. We will also reimburse the basic original postage or, if the product was part of a larger order, the original postage for that product alone.

MAIL ORDER SERVICE

Order Cancellations:
You have the right to cancel your order by email to harrogate@duttonsforbuttons.co.uk from the moment you place your order up to 14 more days after it has arrived.

Returns:
Online Terms & Conditions (above) apply.

Faulty Products:
Online Terms & Conditions (above) apply.

BUTTON MATCHING SERVICE

We make a service charge for the selection and postage of a number of samples we hope will suit your purpose. This is non-refundable.

Your order can be placed by email at harrogate@duttonsforbuttons.co.ukor telephone on 01423 502092 and paid for by credit or debit card. Please note we do not accept American Express.

Sample Returns:
We require you to return the samples which we supply, regardless of whether a subsequent order is placed. The samples will be sent to you, postage paid, with a return label and postage.

Please note: if you do not return the samples within 1 month, using the pre-paid postage provided,  we reserve the right to invoice you for the samples. 

Button Matching Service Orders:
We will inform you by email or phone of the cost of the purchase and the delivery charge before the buttons are despatched.

Once you have agreed to the purchase price payment can be made by credit or debit card. We accept all cards except for American Express.

Once we have received the samples, your order will be despatched within 24 hrs by first class post and confirmed by email.

WORKSHOPS

What’s included:
All necessary materials for the course will be provided and are included in the price, unless otherwise indicated. 
Refreshments will be provided during the day but lunch will not be provided nor included in the cost.

NB During full day Heritage Workshops, there will be a 1hr break for lunch and there are a large number of cafes and restaurants in and around our York shop that do not require prior-bookings. 

Bookings:
Bookings can be made in person, by email, by phone or online via our website at www.duttonsforbuttons.co.uk/workshops

You will be required to supply your name, telephone number and email address.
Classes must be booked and paid for in advance. Please refer to our Data Protection Policy below.

A booking may be transferred to another named person over 16 at any time and at no additional cost (ie you may find a friend to take your place if you are unable to attend).

Payment:
Payment can be made online, in person or by phone using a debit or credit card.
Please note we do not accept American Express.
Bookings must be paid for in full in advance.

Cancellations:
Bookings made in person are not refundable. 

You have the right to cancel an online booking within 14 days of payment and to a refund via your original method of payment. If, however, the event itself is taking place within the cancellation period and you have accepted confirmation of your booking by paying for the event, you will lose your right to a refund.  

If you change your mind about your choice of event more than 14 days before the event takes place, you may exchange your place with an event later in the year, subject to availability.

If you wish to cancel a dated booking due to take place in less than 14 days and are therefore not entitled to a refund, you may transfer your place to a third party at no additional charge from us.

Occasionally it might be necessary for us to cancel a particular class or change the teacher and/or content at short notice due to illness or other unforeseen circumstances. We will always endeavour to give advance notice by email and will provide a full refund if there isn’t a suitable alternative. We cannot, however, be held liable for any related expenses or costs incurred.

Access warning:
Please be aware that our workshops are held on the 2nd floor of our York shop at 32 Coppergate, up two flights of stairs; our lovely Grade II Listed medieval building is tall and narrow and our floors are uneven in places. Unfortunately, there isn’t room for a lift. We do apologise if this prevents anyone from attending.

Participants must be 16 or older. Our tutors are DBS certified. If this is relevant, please check with us at york@duttonsforbuttons.co.uk before booking a class. 

Data Protection:
For workshop bookings, we reserve the right to keep your email, address, home telephone and mobile details on file, so that we can inform you of any changes to the programme. We will not share this information with any other parties. We do not keep your credit card details once a transaction has been completed.

On the day, we require an emergency contact number for your safety.

GIFT & DISCOUNT VOUCHERS

Gift Vouchers and Workshop Vouchers are non-refundable.

Gift & Discount Vouchers can be used at either of our shops in York or Harrogate. Gift & Discount Vouchers cannot be used online. Gift Vouchers do not have an expiry date. 

Vouchers may be given to a third party.

Workshop vouchers can only be used during the calendar year of issue and cannot be carried over to the following calendar year.

They can be used for any workshop subject to availability if booked by phone or email. They cannot be used online.

It is possible to put your voucher towards a more expensive workshop. The difference can be paid in advance by phone or in person on the day.  If you choose a less expensive workshop, you can spend the difference in the shop. 

Once booked using your Workshop voucher, your choice of workshop can be changed up to 14 days before the booked event takes place, again subject to availability.

If you cannot attend a workshop booked with a voucher, for whatever reason, we cannot offer a refund but can offer an alternative date subject to availability. You may also give your place to a third person.